1 (edited by ittechs 2017-09-12 18:14:33)

Topic: Windows Agent v2.3.21 doesn't update software inventory

I am new to FusionInventory and I installed the agent on 16 computers that all sent their initial inventories successfully. The server and the agent both show that they have contacted one another, but when I installed Microsoft Office 2016 on one of the PCs, the inventory on the server does not show Office on the list of software installed on the PC.

Any suggestions on where to start looking for the problem? It is a stock build of GLPI and FusionInventory Plugin. No rules have been changed or added.

Thanks in advance for your help.

Re: Windows Agent v2.3.21 doesn't update software inventory

Does anyone have a good starting point for me to start looking?

Re: Windows Agent v2.3.21 doesn't update software inventory

Problem seems to have resolved itself.

Re: Windows Agent v2.3.21 doesn't update software inventory

Hi,

MS Office 2016 uses a different licensing scheme and was not supported in agent 2.3.21.

Can you test with just published release candidate of windows installer as it introduces this support ?
See: FusionInventory Agent Windows Installer 2.4-rc2

Re: Windows Agent v2.3.21 doesn't update software inventory

Hi ittechs,

Fusioinventory Agent 2.4 is just released. You should test it and report us any issue regarding MS Office 2016 licensing support.

Thank you

Re: Windows Agent v2.3.21 doesn't update software inventory

I also have a same problem if any body have a solution then tell us and help us