• 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Link monitor deleted
#1
Hi,
We have a problem with monitors linked with computers. In computer's logs I can see this log:

Plugin_FusionInventory (7) Monitor Delete a link with an item: S22E450 (528)

So the link between monitor and computer has disappeared, we don't know why because the monitor is still connected to the computer. Anyway, I can't find a way to make the next agent inventory, detect the monitor and add the link to the inventory.

In GLPI, Fusion-Inventory->Rules->Equipment import and link rules I have the next configuration but in each update of the agent doesn't recognize or establish the link between the computer and the monitor:

Monitor update (by serial): YES
Monitor import (by serial): YES
Monitor import denied: NO


I have GLPI 9.2.1 and Fusion Inventory 9.1+1.0

Do you know how can I retrieve the link to the monitor in the agent's automatic inventory?

Regards
  Reply
#2
I have checked and in xml inventory file (Import information tab of a computer with unliked monitor) shows correctly Monitors tag/section, for example:

<MONITORS>
<ALTSERIAL>ZZK1H4ZJ700470</ALTSERIAL>
<BASE64>AP///////wBMLXkMMUtaWh0bAQMOMBt4KpDBollVnCcOUFS/74BxT4HAgQCBgJUAqcCzAAEBAjqAGHE4LUBYLEUA3QwRAAAeAAAA/QA4Sx5REQAKICAgICAgAAAA/ABTMjJFNDUwCiAgICAgAAAA/wBINFpKNzAwNDcwCiAgALw=</BASE64>
<CAPTION>S22E450</CAPTION>
<DESCRIPTION>29/2017</DESCRIPTION>
<MANUFACTURER>Samsung Electric Company</MANUFACTURER>
<NAME>Monitor PnP genérico</NAME>
<PORT>VGA</PORT>
<SERIAL>H4ZJ700470</SERIAL>
<TYPE>Monitor PnP genérico</TYPE>
</MONITORS>

So, I think that it's not an agent problem. I don't understand why the monitor doesn't appear in the connections section.

What can I do?

Regards
  Reply


Forum Jump:


Users browsing this thread: 1 Guest(s)